EmpireTech FAQ

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EmpireTech devoted to creating the best security camera system for consumers. We are known for the easy installation, affordable prices and powerful features.
EmpireTech is a rising star in the field of security cameras. We are known for our quality products, easy installation and good after sales guarantee. Most customer reviews on IP Cam Talk and other websites find our products reliable and practical. Our website offers a wide range of individual products and accessories to meet the needs of our customers.

EmpireTech sells products through our website and Amazon.

It depends on the property you want to monitor. Many people choose to have it installed at the main entrance to the house. There are also garages, basements and other places where intruders might pass through. EmpireTech recommends the high location to get the wider field of view and protect cameras from damage. We will provide professional solution. Please feel free to contact us .

EmpireTech products sold through this website, including IP cameras, NVRs, and other products that contain batteries can be returned within 30 days of delivery. Every product also includes a two-year warranty. Warranty Policy.

Products FAQ

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IP Camera is often used as remote monitoring and management tool in many industries and environments to protect property or monitor home, business or public safety. Connected via the network to other devices such as network recorders and monitors, IP cameras allow you to monitor a specific area from any remote location, bringing a lot of convenience to our daily lives.
NVR stands for Network Video Recorder which is a device used to record videos from IP security cameras. It uses a hard drive to store the data in a digital format.It provides you with recording, motion detection, data storage and remote connection functions.
This depends on the number of channels available. For example, an 8-channel NVR can be connected to up to 8 cameras.
100% compatibility is not guaranteed.
Most of EmpireTech security cameras have an IP66 or IP67 protection.

Technology FAQ

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Please refer this picture .Make sure the POE switch/POE NVR can do support 802.3af/3at. Picture

Connect your device to your network and power it. Open an internet browser window to 192.168.1.108 and make your changes from there. Or download a Configtool APP from Dahua website and make your changes from there.

Here is a video guide.Two ways to initialize your devices. (Video Guide)

Here is a video guide to update the firmware. (Video Guide)

Here is a video guide to set auto-tracking function. (Video Guide)

Here is a video guide to set EPTZ function. (Video Guide)

Shipping & Returns

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We will deliver the goods within 1-2 working days after the order is completed.
It depends on the delivery address. Shipping is free to most areas. If it is a remote address, shipping costs will be incurred.

3-6 days in the USA and Canada.

2-5 days in Europe.

We have warehouses in the USA, Canada and Germany, we also ship orders via FedEx, so delivery is fast.

 

Please check the warranty policy to see if the item meets the conditions.

1.Send message or Email sales02@empiretech01.com with the defect details and order #

2.Get a reply from our support team (DO NOT ship the product back without speaking with a EmpireTech representative)

3.Follow the instructions that come with the label for shipping

4.When the item arrives in our office, we will inspect the item and report back to you with our findings

 

Unable to find satisfactory answers ? Contact Support