EmpireTech FAQ
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EmpireTech sells products through our website and Amazon.
EmpireTech products sold through this website, including IP cameras, NVRs, and other products that contain batteries can be returned within 30 days of delivery. Every product also includes a two-year warranty. Warranty Policy.
Products FAQ
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Technology FAQ
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Please refer this picture .Make sure the POE switch/POE NVR can do support 802.3af/3at. Picture
Here is a video guide.Two ways to initialize your devices. (Video Guide)
Here is a video guide to update the firmware. (Video Guide)
Here is a video guide to set auto-tracking function. (Video Guide)
Here is a video guide to set EPTZ function. (Video Guide)
Shipping & Returns
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We are here to help.
Check out the most common questions our customers asked. Still have questions ? Contact our customer support.
3-6 days in the USA and Canada.
2-5 days in Europe.
We have warehouses in the USA, Canada and Germany, we also ship orders via FedEx, so delivery is fast.
Please check the warranty policy to see if the item meets the conditions.
1.Send message or Email sales02@empiretech01.com with the defect details and order #
2.Get a reply from our support team (DO NOT ship the product back without speaking with a EmpireTech representative)
3.Follow the instructions that come with the label for shipping
4.When the item arrives in our office, we will inspect the item and report back to you with our findings